Philippines’ Globe Group selects MYCOM OSI’s Experience Assurance capability to support its digital transformation strategy


LONDON, Uk – Jun 10th, 2022 – MYCOM OSI, a major impartial service provider of Assurance, Automation and Analytics options to some of the world’s most significant Communications Company Providers (CSPs), has been chosen by World Telecom, the Philippines’ top rated cell network operator and digital alternatives platform, to introduce its Working experience Assurance capacity.

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Working experience Assurance addresses Service Excellent Management, and Automatic Support High quality and Affect Analyser Solutions, enabling support monitoring for proactive, genuine-time identification of support top quality and shopper impression assessment. The program also correlates community issues to client working experience. Globe Telecom is one of the largest CSPs in the Philippines and provides its much more than 92 million prospects with cell, preset, broadband, information, world wide web and managed solutions. It is a subsidiary of Ayala Corporation and SingTel, each recognized field leaders in the region.

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The MYCOM OSI Encounter Assurance presenting operated on Amazon Internet Providers (AWS) infrastructure introduces analytics and converged IT and community root-lead to investigation to automate fault handling processes.

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World has deployed the MYCOM OSI proactive assistance assurance remedy throughout its conclude-to-close cellular, broadband and business networks. This has led to improved total customer working experience, as it swiftly detects challenges and cuts the time and effort and hard work to solve them, normally even right before a buyer is affected. This process automation has also permitted World to be a lot more productive, making it possible for technical team to aim on proactive functions.

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“MYCOM OSI’s Expertise Assurance providing dovetails nicely to our vision of differentiating World from our opposition by means of far better purchaser working experience and provides essential capabilities in our digital transformation endeavours,” explained Joel Agustin, World SVP and Head of Network Setting up and Engineering, Network Complex Group.

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“The solution delivers us proactive services excellent and customer influence, in addition to correct automatic root cause evaluation, in line with our zero-touch assurance method.”

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Mounir Ladki, President and CTO at MYCOM OSI, cited how the company’s Services Assurance assistance sharpens Globe’s edge above levels of competition. “As a chief giving differentiated providers to its prospects, Globe’s selection to decide on our remedies proves that as support overall performance and trustworthiness come to be significantly meaningful, our current market top Working experience Assurance & Analytics (EAA) suite, merged with the agility, overall flexibility and trustworthiness of our SaaS presenting, is an essential part of telco electronic transformation,” Ladki claimed.

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Jithu Raghavendran, VP, Telco Transformation & Automation/AI Remedies at MYCOM OSI, in the meantime cited pros of their solutions to support Globe’s digital enlargement.

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“Our Provider High-quality and Effects Analyser Option has enabled Globe’s operations crew to carry out proactive monitoring of service high quality and zero-contact root cause evaluation with automatic hassle-ticketing to cut down MTTx,” he claimed.

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“This concerned consolidating numerous silo stock and topology resources throughout multiple community domains, to enable topology-based assurance for cellular, broadband, and company expert services.”

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To organize a dialogue with MYCOM OSI and uncover out extra about its Assistance Assurance choices, click on in this article: https://mycom-osi.com/get hold of/ or contact the group at [email protected]

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To know far more about World, visit https://www.world.com.ph/.

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